Consumer Feedback

If you have had a good experience please take the opportunity to thank those who have helped you, everyone likes to know they are doing a good job.

If there were things that you didn’t like or something that you feel could be improved, please let us know so we are aware of it and can make improvements to our care and services.

We invite any comment you may have about Mallee Track Health and Community Service. When you leave your feedback we will be notified and will be able to respond and thank you, explain what we are doing to improve the experience for everybody.

MTHCS partners with Care Opinion to gather feedback from our patients, clients, residents and carers / loved ones.

The Care Opinion platform is independent and confidential. Care Opinion is an open and transparent online interactive website where you can tell us about your experience.

Care Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.

How to tell ‘Your Story’

Provide your feedback with the below Care Opinion form:

Provide your feedback via the Care Opinion website:

careopinion.org.au

Provide your feedback to the Care Opinion team by calling:

1300 662 996

Or complete a hard copy Care Opinion feedback form available at each MTHCS site.

External Service for Health Complaints

Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Office of Health Complaints Commissioner.

Health Complaints Commissioner
Phone: 1300 582 113
Email: hcc@hcc.vic.gov.au
Website: https://hcc.vic.gov.au
Postal: Level 26, 570 Bourke Street Melbourne VIC 3000