On the track to good health!

Consumer Feedback

 

Mallee Track Health & Community Service is committed to providing the best possible care and service to all our customers.

 

To help us improve our service and ensure we meet your expectations, please take a moment to share your thoughts with us.

 

Consumer feedback is a way for you to tell us about your experience with Mallee Track Health and Community Service. You can pass on a compliment, give us suggestions for service improvement or let us know about any concerns/complaints you have by completing the form below.

 

If you wish to make a complaint or suggestion, please write to Grant Doxey, Consumer Advocate, by printing and completing the Consumer Complaint / Feedback form, here. Upon completion please post in locked complaints box at any MTHCS facility, or post to Grant Doxey, Consumer Advocate, P.O. Box 130, Ouyen Vic 3490. 

 

Any problem is usually best solved at the point of service in the hospital.  However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Office of Health Complaints Commissioner.

 

Health Complaints Commissioner

call: 1300 582 113

email: hcc@hcc.vic.gov.au

visit: https://hcc.vic.gov.au

Send a letter:  Level 26, 570 Bourke Street Melbourne VIC 3000